Frequently Asked Questions

Make sure your print issue is delivered to the correct location, for a step-by-step guide on how to do so please click the video below.

Make sure you renew your subscription before it runs out, don’t lose access to unlimited Motor Sport Magazine content!

Creating an account with Motor Sport allows you to get the most out of our services. Click the video below to see how you can register an account with us.

Keep your account up to date by managing your details, subscriptions, delivery and shipping info, gift cards, newsletters and more. For a step-by-step guide, click the video below.

Timecodes:
0:00 – Intro
0:38 – Account Details
0:54 – Orders
1:04 – Subscription Details
1:17 – Merchandise Details
1:29 – Gift Cards
1:41 – Wishlist
1:53 – Newsletters

Logging into your Motor Sport account allows access to all of your benefits. Click the video below to learn how to login in and save your password.

If you have forgotten your password you can reset it by clicking “forgot password” when logging in. For further clarification, see the video below.

There are three ways you can remove item(s) from your basket. See the video below to learn how.

We are here to help! You can contact us via phone or email. Below is a video showing clarified steps.

Please send press releases or suggestions for the website or Magazine to [email protected]

Please send Magazine story pitches to [email protected]

Any open staff vacancies are advertised on the website.

Please email [email protected] to request a correction online, or for the Magazine

he cost of your subscription will depend on location and the promotion you have chosen. To subscribe, view our latest promotions here.

All of our subscription plans give you the opportunity to gift them to someone else. Visit our subscription offers page and click any offer and then click “Gift”.  You will need to provide the email of your recipient and payment. The recipient will receive an email showing you paid for this and a link to complete their details to process the order.

When you subscribe to the bundle subscription, your print magazine will start from the next available issue of the magazine. Click here for our full publishing calendar. When you subscribe to either bundle or digital-only, you automatically are granted access to our full archive of issues which you can access from the web or through our app.

Current and back issues are available to purchase via the Motor Sport shop. If you’d like to buy a copy near you, click here to find your local store.

Click the green icon in the bottom right corner of your screen at motorsportmagazine.com to access the MY ACCOUNT navigation bar. Click PAYMENT METHODS where you can easily add, edit or delete payment methods.

We are sorry to hear that you have received a damaged issue. We will reimburse or replace any damaged issues free of charge within two months of publication. Please contact our Customer Service Team with your Customer ID number or postcode/zipcode on +44 (0)20 7349 8484 if you are calling from the UK or worldwide. US subscribers can contact us on Toll Free 1-866-808-5828.

If you have forgotten your password, you can reset it by clicking “forgot password” when logging in here.

We are sorry to hear that you have not received all your issues. You can enquire for more information by calling us on +44 (0)20 7349 8484 or emailing [email protected]. You must have contacted us within two months of publication in order to receive a reimbursement or free replacement.

We accept direct debit, all major credit cards and payments via PayPal.

We’re sorry to see you go. You can cancel your account online by logging in, clicking MY ACCOUNT at the top right of your screen, clicking SUBSCRIPTIONS, and clicking the CANCEL button next to your order. If this is related to a service issue, we urge you to call us (on +44 (0)20 7349 8484) or email us at [email protected].

Please login to motorsportmagazine.com and visit MY ACCOUNT space. If you click SUBSCRIPTIONS, you will see the renewal date under STATUS. Click “Renew” under actions and follow the steps on checkout.

We’re sorry to see you go. You can cancel your account online by logging in, clicking MY ACCOUNT at the top right of your screen, clicking SUBSCRIPTIONS, and clicking the CANCEL button next to your order. If this is related to a service issue, we urge you to call us (on +44 (0)20 7349 8484) or email us at [email protected] so we can rectify the matter.

We send out renewal letters and renewal emails to all subscribers before your subscription is due to end, to ensure that you do not miss any further issues.

Question about the app? click here to access the app-specific FAQ. You can download the app by clicking here.

We ship to most locations globally, but in recent times, we’ve experienced delivery problems with PO Boxes worldwide. Therefore, where possible, we request a non-PO Box address to ensure as smooth a delivery as possible.

All customers receive an email confirmation once an order is processed from our website. The MY ACCOUNT space on our website gives detailed overview.

Please allow 7 days from on-sale date (UK) or 4 – 8 Weeks from on-sale date (Rest of the World) for delivery of your issue. If you have still not received it after this time period, contact [email protected] quoting your Customer ID number. You can view our upcoming schedule here.

Please login to our website, select MY ACCOUNT at the top right corner. Click “Addresses” and then select the small pencil icon next to your address to make changes.

In general delivery times are as follows:

UK Delivery
Orders will usually be processed Monday to Friday and dispatched within 48 hours, excluding bank holidays and during the Christmas period. Delivery is typically 5-10 working days. Special order items such as prints will be dispatched as soon as they are in stock.

USA and ROW Delivery
Orders will usually be processed Monday to Friday and dispatched within 48 hours, excluding bank holidays and during the Christmas period. All items are dispatched from the UK by local postal service therefore delivery is typically 14-21 days to USA and ROW depending on local postal service status. Due to customs processes some countries outside of the UK may be subject to delays and take longer than 14-21 days. Royal Mail service updates are available here.

*Delivery time frames vary depending on who you are buying from. Please refer to the t&cs of the individual company.

If you need to return an item bought from the shop, please contact our Customer Service department: Dial +44 (0)20 7349 8484 in office hours (9.30-5.30 UK time) Monday to Friday. Outside of office hours you can leave a message or alternatively please email the Motor Sport Shop at the following email address: [email protected] Once assessed, a member of the team will then be able to arrange the best mode of action.

The Motor Sport shop accepts Visa, MasterCard, Maestro, Paypal and American Express.

All transactions on this website are processed using a secure online payment gateway that encrypts your card details in a secure host environment.

If you require assistance please dial +44 (0)20 7349 8484 in office hours (9.30-5.30 UK time) Monday to Friday. Outside of office hours you can leave a message or alternatively please email the Motor Sport Shop at the following email address: [email protected]

Visit www.motorsportmagazine.co.uk/events or call +44 (0)20 7349 8484

We accept Visa, MasterCard, Maestro, Paypal and American Express.

A confirmation email will be sent to you which will then act as your e-ticket.

Yes, tickets can be shown on a phone or iPad at the welcome desk.

Tickets are non refundable, any issues please email [email protected]

In the unlikely event of a cancellation you will be offered a full refund. If the event has to be postponed tickets will be transferable to the new date.

You can download the Motor Sport app from iTunes or the Play Store, or you can visit motorsportmagazine.com/archive/issues using any browser.

Unlimited access to back issues is available to Bundle and Digital Plus subscribers. Individual issues can be purchased, but the most cost effective way to read them is to upgrade or subscribe Bundle or Digital Plus.

You can buy a digital subscription directly from Motor Sport magazine by clicking here.

As a print subscriber you do not receive the digital magazine as part of your subscription. If you wish to add the digital magazine to be included in your print magazine you will need to upgrade your subscription to the Bundle package. You can upgrade to the Bundle package from as little as £2.99 and receive instant access to both the interactive digital edition and online Motor Sport archive. For more information click here.

To download and view issues tap the download button on each issue cover. Please ensure that you are connected to a wi-fi network to ensure that the issues download correctly.

You can buy individual issues directly through the App by clicking the Buy button next to the particular issue you require.

We don’t actually have the ability to see what your subscription status is with Apple, as you have bought the magazine from them directly. Apple doesn’t share any purchaser’s information with us. However, you can check your subscription status with them by following the below steps:

• Go to the Settings tab on your iPad.
• Click on the iTunes and App Store button on the left hand side.
• Click on your Apple ID.
• Then click on the Subscriptions button.
• It will then show the subs you have through Apple
• Then click on the Motor Sport subscription and it will then show you your sub status with Apple and how many issues you have left or if it is expired.

To restore your purchases, within the app go to Account > App Store Purchases > Click ‘Restore’.