Frequently Asked Questions

Make sure your print issue is delivered to the correct location, for a step-by-step guide on how to do so please click the video below.

Make sure you renew your subscription before it runs out, don’t lose access to unlimited Motor Sport Magazine content!

Creating an account with Motor Sport allows you to get the most out of our services. Click the video below to see how you can register an account with us.

Keep your account up to date by managing your details, subscriptions, delivery and shipping info, gift cards, newsletters and more. For a step-by-step guide, click the video below.

Timecodes:
0:00 – Intro
0:38 – Account Details
0:54 – Orders
1:04 – Subscription Details
1:17 – Merchandise Details
1:29 – Gift Cards
1:41 – Wishlist
1:53 – Newsletters

Logging into your Motor Sport account allows access to all of your benefits. Click the video below to learn how to login in and save your password.

If you have forgotten your password you can reset it by clicking “forgot password” when logging in. For further clarification, see the video below.

There are three ways you can remove item(s) from your basket. See the video below to learn how.

We are here to help! You can contact us via phone or email. Below is a video showing clarified steps.

Please send press releases or suggestions for the website or Magazine to [email protected]

Please send Magazine story pitches to [email protected]

Any open staff vacancies are advertised on the website.

Please email [email protected] to request a correction online, or for the Magazine

A subscription to Motor Sport depends on where the magazine is being sent to and which promotion you have opted-for. If you have not yet subscribed, view our latest promotions here.

You can purchase gift subscriptions here. You can set-up your loved-one as the recipient.

Your subscription will automatically start with the next issue of the magazine. You can change the start date easily by selecting from the available options when taking out a subscription here. However, for subscriptions which are set to auto-renew, your subscription will start with the next available issue, and cannot be adjusted.

We are pleased that you have decided to continue your subscription. You can call us on +44 (0)20 7349 8484 and we will re-instate your subscription for you. If you wish to pay by card, we will re-process a payment, and for Direct Debit we will re-confirm your bank details and re-submit a payment. A letter will also be sent to all customers paying by Direct Debit to outline their payment schedule and will also include a copy of the Direct Debit guarantee scheme.

Current and back issues are available to purchase via the Motor Sport shop. If you’d like to buy a copy near you, click here to find your local store.

Unfortunately, you cannot update your payment details online at present so you will need to contact us by telephone on +44 (0)20 7349 8484 if you are calling from the UK or worldwide. US subscribers can contact us on Toll Free 1-866-808-5828.  We have plans for you to be able to do this through the ‘My Account’ section of the website shortly.

We are sorry to hear that you have received a damaged issue. We will replace any damaged issues free of charge within 2 months of publication. Please contact our Customer Service Team with your Customer ID number or postcode/zipcode on +44 (0)20 7349 8484 if you are calling from the UK or worldwide. US subscribers can contact us on Toll Free 1-866-808-5828.

If you have forgotten your password you can reset it by clicking “forgot password” when logging in. For further clarification, see the video below.

We are sorry to hear that you have not received all your issues. You can enquire for more information by calling us on +44 (0)20 7349 8484 or emailing [email protected]. You must have contacted us within 2 months of publication in order to receive a free replacement.

Subscribing is easy and paying for your subscription is even easier. We accept all major credit cards including Visa, MasterCard, Delta, Visa Debit, American Express and payments via PayPal. We also accept payments using Direct Debit online and via phone or post, which is an easy and secure way to make sure that your subscription continues without any missing issues.

You can cancel your subscription by calling us (on +44 (0)20 7349 8484) or writing to us at [email protected]

The last issue of your current subscription is included in the welcome letter sent at the start of the subscription. You can find out about your subscription by logging into your account. However, if you’re on an auto-renew payment plan, then you’ll never miss an issue, and your subscription will continue until you inform us that you would like to stop. This applies to all customers on non-continuous payment plans. For those on auto-renew ones, we don’t currently send this to you because your subscription will not expire.

We send out renewal letters and renewal emails to all subscribers before your subscription is due to end, to ensure that you do not miss any further issues.

Question about the app? click here to access the app-specific FAQ. You can download the app by clicking here.

We ship to most locations globally, but in recent times, we’ve experienced delivery problems with PO Boxes worldwide. Therefore, where possible, we request a non-PO Box address to ensure as smooth a delivery as possible.

Unfortunately we do not purchase any previous issues.

You can renew your subscription online by logging in here and selecting the appropriate renewal option. Alternatively you can renew over the phone by calling +44 (0)20 7349 8484 between 9.30am-5.30pm UK time or by emailing us [email protected].

On request, we can issue a receipt or an invoice for a subscription or for any items ordered through us. Contact us via email at [email protected] for more information.

Please allow 7 days from on-sale date (UK) or 4 – 8 Weeks from on-sale date (Rest of the World) for delivery of your issue. If you have still not received it after this time period, contact [email protected] quoting your Customer ID number. You can view our upcoming schedule here.

Please contact us on +44 (0)20 7349 8484 if you are calling from the UK or worldwide. US subscribers can contact us on Toll Free 1-866-808-5828. Alternatively, you can send an email to  [email protected] quoting your Customer ID number. Please note that we require at least 14 working days before a recurring payment is due to be taken, to able to action it accordingly. We also advise that you call regarding this instead of sending an email, so that it’s dealt with in a more timely fashion.

You can contact us directly by e-mail or call us on +44 (0)20 7349 8484 and we will update your address immediately. Please note that a change of address after issues have been mailed will be sent to your previous address and all further issues will be sent to your new address thereafter. We cannot replace copies free of charge if we’ve not been informed of an address change.

If you have missed an issue when you renewed, you can purchase it in our online shop.

In general delivery times are as follows:

UK Delivery
Orders will usually be processed Monday to Friday and dispatched within 48 hours, excluding bank holidays and during the Christmas period. Delivery is typically 5-10 working days. Special order items such as prints will be dispatched as soon as they are in stock.

USA and ROW Delivery
Orders will usually be processed Monday to Friday and dispatched within 48 hours, excluding bank holidays and during the Christmas period. All items are dispatched from the UK by local postal service therefore delivery is typically 14-21 days to USA and ROW depending on local postal service status. Due to customs processes some countries outside of the UK may be subject to delays and take longer than 14-21 days. Royal Mail service updates are available here.

*Delivery time frames vary depending on who you are buying from. Please refer to the t&cs of the individual company.

If you need to return an item bought from the shop, please contact our Customer Service department: Dial +44 (0)20 7349 8484 in office hours (9.30-5.30 UK time) Monday to Friday. Outside of office hours you can leave a message or alternatively please email the Motor Sport Shop at the following email address: [email protected] Once assessed, a member of the team will then be able to arrange the best mode of action.

The Motor Sport shop accepts Visa, MasterCard, Maestro, Paypal and American Express.

All transactions on this website are processed using a secure online payment gateway that encrypts your card details in a secure host environment.

If you require assistance please dial +44 (0)20 7349 8484 in office hours (9.30-5.30 UK time) Monday to Friday. Outside of office hours you can leave a message or alternatively please email the Motor Sport Shop at the following email address: [email protected]

Visit www.motorsportmagazine.co.uk/events or call +44 (0)20 7349 8484

We accept Visa, MasterCard, Maestro, Paypal and American Express.

A confirmation email will be sent to you which will then act as your e-ticket.

Yes, tickets can be shown on a phone or iPad at the welcome desk.

Tickets are non refundable, any issues please email [email protected]

In the unlikely event of a cancellation you will be offered a full refund. If the event has to be postponed tickets will be transferable to the new date.

You can download the Motor Sport app from iTunes or the Play Store, or you can visit motorsportmagazine.com/archive/issues using any browser.

Unlimited access to back issues is available to Bundle and Digital Plus subscribers. Individual issues can be purchased, but the most cost effective way to read them is to upgrade or subscribe Bundle or Digital Plus.

You can buy a digital subscription directly from Motor Sport magazine by clicking here.

As a print subscriber you do not receive the digital magazine as part of your subscription. If you wish to add the digital magazine to be included in your print magazine you will need to upgrade your subscription to the Bundle package. You can upgrade to the Bundle package from as little as £2.99 and receive instant access to both the interactive digital edition and online Motor Sport archive. For more information click here.

To download and view issues tap the download button on each issue cover. Please ensure that you are connected to a wi-fi network to ensure that the issues download correctly.

You can buy individual issues directly through the App by clicking the Buy button next to the particular issue you require.

We don’t actually have the ability to see what your subscription status is with Apple, as you have bought the magazine from them directly. Apple doesn’t share any purchaser’s information with us. However, you can check your subscription status with them by following the below steps:

• Go to the Settings tab on your iPad.
• Click on the iTunes and App Store button on the left hand side.
• Click on your Apple ID.
• Then click on the Subscriptions button.
• It will then show the subs you have through Apple
• Then click on the Motor Sport subscription and it will then show you your sub status with Apple and how many issues you have left or if it is expired.

To restore your purchases, within the app go to Account > App Store Purchases > Click ‘Restore’.